SUPPORT OPTIONS
PRE-SALES
Please visit our Web Hosting Questions and Answers
pages where topics covering pre-sales questions are covered.
NEW ACCOUNTS
New accounts are set up within 30 minutes during
business hours. To apply for your account, please complete the registration
form, or call 1300 130 317 9am-9pm
WEB HOSTING CUSTOMERS
Many common questions are already answered in
detail in our
Online Knowledgebase. We
request you please search there before contacting Support. If
you cannot find the answer you require, please submit a Support
Ticket by emailling support@smartartist.com.au
Please note - For security reasons, passwords
will not be revealed over the telephone. They can only be
reissued to the email address we have on file for your account.
Please ensure you keep this information up to date to avoid
delays
receiving account information.
DOMAINS
The Online Knowledgebase
also contains answers to many common Domain Name questions.
Additionally, our partner registrar Enetica also has an in-depth
searchable
FAQ. If you still require further information, please email domains@smartartist.com.au
BILLING ENQUIRIES
Accounts staff are available during normal
business hours. For questions regarding invoicing and payments,
please email accounts@smartartist.com.au .
Clients
wishing to pay online may do so at
https://www.smartartist.com.au/secure/
CANCELLATIONS
To safeguard customers from fraudulent
disconnections, all cancellation requests should be submitted
using this form. You will be
emailled a receipt of your request. For security reasons,
accounts cannot be cancelled over the telephone.
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QUICK LINKS:
FIND OUT MORE:
Web Hosting Questions and Answers
Online Knowledgebase
Hosting Terms
Domain Terms
Contact Support
Accounts/Billing Enquiries
"No other web host I found could match SmartArtist's
combination of affordability and hosting features. The inclusion
of features such as mySQL and PHP in such a competitively priced
package beat the competition and I now have two sites hosted
with them. Technical support, whether via phone or email,
has been prompt, informed and courteous. I wouldn't hesitate
to recommend SmartArtist."
Jon Reid, Slidenight
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